Shipping policy

Shipping Policy

Isabela Drug currently ships within Puerto Rico and the United States, including eligible U.S. territories.

Shipping rates are calculated at checkout based on the items in your order, package weight, destination, and available USPS service. Customers may be offered USPS Ground Advantage and/or USPS Priority Mail depending on the order and destination.

Processing time: Orders are generally prepared for shipment within 1–2 business days. Orders placed on weekends or holidays will be processed on the next available business day.

Delivery estimates shown at checkout begin after the order has been processed and are provided by the shipping carrier. Carrier delays may occur after a package leaves Isabela Drug and are outside of our control.

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible at mailto:Isabeladruginc@outlook.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Once an order ships, tracking information will be provided when available.

If your package arrives damaged or you receive an incorrect item, please contact us at mailto:Isabeladruginc@outlook.com within 7 days of delivery and include your order number and photos of the item and packaging.

Local pickup is also available at Isabela Drug. Customers who select pickup at checkout will receive a notification when their order is ready. Please wait for the ready-for-pickup notification before coming to collect your order.